![]() Effectiveness and efficiency of Change Management can be improved, for example, by ![]() Organizations should streamline Change Management and avoid unnecessary bureaucracy by using the full Change Management process only for a small number of significant Changes. Change Management will then record, analyze and approve (or reject) the Change.Įmergency Changes are assessed and approved by the ECAB (Emergency Change Advisory Board), a core group of CAB members that is available on short notice to respond to emergencies.įor certain types of Changes, a formal Change evaluation takes place by the Change Evaluation process and is documented in a Change Evaluation Report. If a Non-Standard Change is needed, the party requiring the Change will typically submit a Request for Change (RFC) to Change Management. For example, Major Changes may require a full review by the CAB (Change Advisory Board), while Significant Changes may be approved by the Change Manager. Organizations should define these types of Changes and the required Change Authorities in their Change Policy. Normal Changes are often further categorized as Major, Significant or Minor, depending on the level of risk involved. Normal Changes: All other Changes that are not Standard Changes or Emergency Changes.Emergency Changes: Changes that must be implemented immediately, for example to resolve a Major Incident.Standard Changes: Pre-authorized, low-risk Changes that follow a well-known procedure.ITIL distinguishes between three different types of Changes: This includes Changes to the IT infrastructure, processes, documents, supplier interfaces, etc. The YaSM service management model includes a process for managing changes that is a good starting point for organizations that wish to adopt ITIL 4.Ĭhange Management seeks to minimize the risk associated with Changes, where ITIL defines a Change as "the addition, modification of removal of anything that could have an effect on IT services". In our YaSM Service Management Wiki we describe a leaner set of 19 service management processes that are more in tune with ITIL 4 and its focus on simplicity and "just enough process". Since the processes defined in ITIL V3 have not been invalidated with the introduction of ITIL V4, organizations can still use the ITIL V3 process of Change Management as a template. Note: The ITIL 4 practice of Change Enablement was called "Change Control" in the early editions of ITIL 4 and later renamed to "Change Enablement". Based on this guidance, organizations are advised to design a process for managing Changes in line with their specific requirements. ITIL V4 describes Change Enablement key activities, inputs, outputs and roles. ITIL 4 therefore refers to Change Management as a service management practice, and has renamed the practice to " Change Enablement". ITIL V4 is no longer prescriptive about processes but shifts the focus on 34 'practices', giving organizations more freedom to define tailor-made processes. 1) is a process in the service lifecycle stage of Service Transition. ![]() The Change Management process described here follows the specifications of ITIL V3, where Change Management ( fig. ![]() ITIL 4 Change Management - Change Enablement
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